Expert support
for every step.
datakant is designed to configure itself automatically. For complex environments and enterprise rollouts, our Professional Services team supports implementation, migration, enablement, and ongoing success.
Implementation & migration.
We handle full deployment of the datakant tracking snippet, server-side configuration, consent integration, and migration from your existing analytics platform — so your team never loses a day of data or a working integration.
- Full tracking snippet deployment and verification
- Consent management integration (Cookiebot, OneTrust, Usercentrics, and others)
- Historical data migration from GA4, Matomo, or custom pipelines
- Server-side event forwarding configuration
- Custom dimension and conversion setup
- Post-launch validation and data quality audit
Training & onboarding.
We train your marketing, product, and engineering teams on every part of the platform — dashboards, AI Engine, event configuration, and reporting — so they can work independently from day one.
- Role-based training sessions for analysts, marketers, and developers
- Hands-on dashboard building workshops
- AI Engine prompt training and best practices
- Conversion tracking and event mapping walkthroughs
- Custom documentation and internal runbooks
- Recorded sessions for async onboarding of new hires
Dedicated support.
Enterprise customers get a named Customer Success Manager, priority response SLAs, and proactive monitoring — so issues are caught before they become problems.
- Named Customer Success Manager
- Priority response SLA (4-hour / 1-business-day tiers)
- Quarterly business reviews and optimization recommendations
- Proactive data quality monitoring and alerting
- Direct Slack or Teams channel with the engineering team
- Early access to new features and beta programs
Flexible ways to work together.
Choose the engagement model that fits your timeline and team structure.
One-time project
Scoped implementation or migration engagement with a fixed statement of work, clear milestones, and a defined handoff point.
Onboarding package
Structured training and enablement program designed to get your entire team productive on the platform quickly.
Ongoing enterprise
Annual partnership with a named Customer Success Manager, priority SLAs, quarterly reviews, and continuous optimization.